Iowa Compass got a “shout out” in a recently published report from the National Association of States United for Aging and Disabilities (NASUAD) and the National Council on Independent Living (NCIL). The report, “Complex Needs and Growing Roles: The Changing Nature of Information and Referral/Assistance,” cites Compass as the leading example of information and referral/assistance (I&R/A) agencies that share community resource information through a public-facing online database.
NASUAD and NCIL conducted a national survey of I&R/A agencies in 2018, and found best practices for search options should include: search by keyword, by program or organization name, by location, and guided search. Iowa Compass features all these, as well as a full directory search, and has also added a search by condition or population. Collaboration with the University of Iowa Web Accessibility Initiative and individual user testing ensures that searches are usable and accessible. And a searchable website now wraps around the resource database, allowing users to access the database with mobile devices.
Download the NASUAD/NCIL report, and find the insert, “Iowa Compass: Providing Access to Resource Information,” on page 81.